Shipping & Delivery Policy

Last Updated: June 28, 2026

Thank you for shopping at Bonjour Mellbourne. We are committed to delivering your order accurately, safely, and transparently. Because our primary focus is now centered on the United States market, we have optimized our logistical network to offer the best domestic delivery experience. This policy outlines our shipping procedures, timeframes, and fees so you know exactly when and how your order will arrive.

1. Shipping Destinations

We proudly ship our products to all addresses within the United States (including the contiguous 48 states, Alaska, and Hawaii). All orders are processed, securely packaged, and delivered directly to your doorstep with full tracking information.

• Domestic US Shipping: Available for all US delivery addresses.
• International Shipping: At this time, our operations are dedicated exclusively to serving customers within the United States to guarantee reliable and prompt delivery times.

2. Order Cut-Off Time, Handling Time, and Transit Time

To eliminate any confusion regarding your delivery timeline, please review our weekly operational schedule below. Our logistics division and domestic fulfillment centers operate Monday through Friday.

• Order Cut-Off Time: 5:00 PM (EST – Eastern Standard Time), Monday through Friday. Orders placed after 5:00 PM EST on a Friday or during the weekend will begin processing the following business day (Monday).
• Handling Time (Order Processing): 1 to 2 business days (Monday – Friday). This is the time required by our team to review your order details, perform quality checks, package your items securely, and hand them over to our shipping carriers. Orders are not processed on weekends or official US federal holidays.
• Transit Time (Shipping Carrier Window): 4 to 5 business days (Monday – Friday). This is the duration your package is in transit with domestic carriers (such as USPS, UPS, or FedEx) from our facility to your designated US shipping address.

Total Expected Delivery Time

The total expected delivery timeline for your order within the United States is 5 to 7 business days (Monday – Friday).

$$\text{Total Delivery Time} = \text{Handling Time (1–2 business days)} + \text{Transit Time (4–5 business days)}$$

3. Shipping Costs and Currency

We believe in straightforward, transparent pricing with no hidden surprises at checkout. All transactions, catalog items, and shipping values on our storefront are configured and collected strictly in United States Dollars (USD – $):

• United States Delivery: FREE shipping is automatically applied to all orders shipped within the contiguous United States, with zero minimum purchase requirements.
• Sales Tax: Local state sales taxes are calculated automatically at checkout according to individual state and municipal tax codes based on your delivery address.

4. Order Tracking

As soon as your package is scanned and collected by our shipping carrier, an automated shipping confirmation will be dispatched to your email address from info@bonjourmellbourne.com. This email will contain your unique tracking number and a direct link to track the live progress of your shipment. Please allow 24 to 48 hours for the carrier’s system to update the initial tracking status.

5. Damaged, Lost, or Missing Shipments

We accept full responsibility for your order while it is in transit.

• Damaged Items: If your package arrives damaged, please inspect the contents immediately and contact us within 48 hours of delivery at info@bonjourmellbourne.com. Please provide your original order number alongside clear photographs of both the damaged product and the exterior shipping box so we can dispatch a replacement quickly.
• Lost Shipments: If your tracking status displays “Delivered” but you have not received your package, or if the tracking updates halt for more than 5 consecutive business days, please reach out to our customer care desk. We will immediately initiate an official investigation with the carrier to resolve the issue for you.

6. Contact Us

For any logistical questions, delivery delays, or tracking inquiries, please contact our customer support division directly:

• Store Name: Bonjour Mellbourne
• Website: bonjourmellbourne.com
• Physical Headquarter Address: Schoutenpad 22, 1399 HW Muiderberg, Noord-Holland, Netherlands
• Customer Support Email: info@bonjourmellbourne.com
• Customer Support Line (US): +1 (430) 901-9830
• Please note: While our administrative corporate headquarters are located in Europe, we utilize dedicated domestic warehouses and fulfillment centers within the USA to process, pack, and ship your orders locally.