Return & Refund Policy

Last Updated: June 28, 2026

At Bonjour Mellbourne, we stand behind the quality of every product we sell. If you are not fully satisfied with your purchase, we offer a transparent, straightforward 30-day return policy designed to protect your investment while complying with standard United States e-commerce regulations.

1. 30-Day Return Window

We operate a 30-day return policy. You have exactly 30 calendar days from the verified delivery date of your item to request a formal return. Return requests submitted past this 30-day window are automatically ineligible for a refund or product exchange.

2. Return Eligibility Requirements

To qualify for a successful return and a full product refund, your items must meet all of the following structural requirements:

• The item must be completely unused, unwashed, and unaltered, remaining in the exact pristine condition you received it.
• The product must remain in its original manufacturer packaging, complete with all tags attached, accessories, and protective wraps fully intact.
• You must provide a valid proof of purchase (such as your Bonjour Mellbourne order number or original email invoice).

3. Return Shipping Costs & Restocking Fees

• Restocking Fees: Bonjour Mellbourne does not charge any hidden restocking or handling fees ($0.00 restocking fee).
• Return Shipping Responsibility: Return shipping and freight costs are the exclusive responsibility of the customer. Return shipping charges are non-refundable.
• Fulfillment Errors: Bonjour Mellbourne will cover 100% of the return shipping costs only in cases where an error occurred on our end (e.g., an incorrect item or broken item was delivered to your address).

4. How to Initiate a Return

Please follow this standard protocol to return an item:

1. Contact our customer support headquarters directly at info@bonjourmellbourne.com to submit your return request, citing your order number.
2. If your return meets our eligibility criteria, our team will issue a formal Return Authorization along with the precise warehouse destination address and packaging instructions.
3. Securely pack the product back into its original shipping layout to prevent transit damage.
4. Please do not mail items back to our physical administrative office in the Netherlands or to any warehouse without a prior written authorization from Bonjour Mellbourne. Unapproved returns cannot be tracked or processed for a refund.

5. Damages, Defect Inspections, and Shipping Errors

Please inspect your shipment thoroughly immediately upon arrival. If an item arrives damaged, defective, or incorrect, contact us within 48 hours at info@bonjourmellbourne.com or call +1 (430) 901-9830. We will evaluate the issue and coordinate immediate replacement parts, a new item shipment, or correction of a shipping error at no additional cost to you.

6. Strict Policy Exceptions & Non-Returnable Items

The following items cannot be returned under any circumstances due to safety and health profiles:

• Used or Worn Items: Any product that shows clear signs of visible use, wear, washing, or damage not caused by shipping cannot be accepted.
• Missing Packaging: Any item that is missing its original tags, product boxes, or internal plastic wraps cannot be restocked or returned.

7. Refund Processing & Bank Timelines

Once your return shipment is received and inspected by our warehouse technicians, we will email you within 3 business days to notify you of the formal approval or denial of your refund based on its condition.

• Approved Returns: The product refund will be initiated automatically back to your original method of payment (Visa, Mastercard, American Express, Discover, Stripe, or PayPal).
• Processing Window: Please allow 5 to 7 business days for your bank or credit card provider to clear the funds and post the transaction to your account statement.

8. Exchanges

The fastest way to secure a different model, size, or style configuration is to notify us at info@bonjourmellbourne.com before initiating a return. We will help you process your return correctly while setting up a clean layout for your replacement unit.

9. Contact Us

For any questions regarding return tracking, warranty coverage, or a pending refund, contact our main office:

• Store Name: Bonjour Mellbourne
• Website: bonjourmellbourne.com
• Physical Headquarter Address: Schoutenpad 22, 1399 HW Muiderberg, Noord-Holland, Netherlands
• Customer Support Email: info@bonjourmellbourne.com
• Customer Support Line (US): +1 (430) 901-9830
• Please note: While our administrative corporate headquarters are located in Europe, we utilize dedicated domestic warehouses and fulfillment centers within the USA to process, pack, and ship your orders locally.