Shipping & Delivery Policy

Last Updated: June 24, 2026

Thank you for shopping at Bonjour Mellbourne. We are committed to delivering your order accurately, safely, and transparently. This policy outlines our shipping procedures, timeframes, and costs so you know exactly when and how your order will be delivered.

1. Shipping Destinations

We proudly ship our products to customers worldwide. All orders are processed, dispatched, and delivered to your doorstep with tracking visibility.

• Domestic Shipping: Available across all of the Netherlands.
• International Shipping: Available to all global destinations (including the EU, UK, US, and Australia).

2. Order Cut-Off, Handling, and Transit Times

To ensure absolute clarity regarding your delivery timeline, please review our operational schedule below. Our logistics operations run from Monday to Friday.

• Order Cut-Off Time: 5:00 PM (GMT+1 / Central European Time). Orders placed after this time will begin processing the following business day.
• Handling Time: 1 to 2 business days (Monday to Friday). This is the time it takes for our team to verify, pack, and hand off your order to our shipping carriers. Orders are not processed on weekends or Dutch public holidays.
• Transit Time: 4 to 5 business days (Monday to Friday). This is the duration your package spends in transit with the carrier from our facility to your delivery location.

Total Estimated Delivery Window

• Total Delivery Time: 5 to 7 business days (Monday to Friday).$$\text{Total Delivery Time} = \text{Handling Time (1-2 days)} + \text{Transit Time (4-5 days)}$$

3. Shipping Costs

We believe in straightforward, upfront pricing with zero hidden fees at checkout:

• Netherlands (Domestic): FREE Shipping on all orders, with no minimum purchase required.
• International Shipping: Calculated at checkout based on your destination country. The exact shipping fee will be clearly displayed before you finalize payment.

4. Order Tracking

Once your package is handed over to our shipping carrier, you will automatically receive a shipping confirmation email from info@bonjourmellbourne.com containing your unique tracking number and a link to monitor your shipment’s progress in real-time. Please allow 24 to 48 hours for the carrier’s tracking status to update.

5. Damaged, Lost, or Missing Shipments

We take full responsibility for your order while it is in transit.

• Damaged Items: If your order arrives damaged, please inspect the packaging immediately and contact us at info@bonjourmellbourne.com within 48 hours of delivery. Please include your order number and clear photos of the damaged items and packaging.
• Lost Shipments: If your tracking info shows “Delivered” but you cannot locate your package, or if the tracking updates halt for more than 5 business days, please contact our support team. We will immediately initiate an investigation with the carrier to resolve the issue for you.

6. Duties and Customs Taxes (International Orders)

For orders shipped outside the Netherlands, your package may be subject to local import duties, customs taxes, or VAT depending on your country’s regulations.

• Responsibility: These additional clearance fees are the sole responsibility of the customer. Bonjour Mellbourne does not collect or manage these charges. We recommend contacting your local customs office to estimate potential fees before ordering.

7. Contact Information

For any questions regarding your shipment, delivery delays, or tracking inquiries, please reach out to our customer service team:

• Store Name: Bonjour Mellbourne
• Website: bonjourmellbourne.com
• Physical Business Address: Schoutenpad 22, 1399 HW Muiderberg, Noord Holland, Netherlands
• Customer Support Email: info@bonjourmellbourne.com
• Customer Support Phone: +31653714652